Text messages
SuperDrive, a service of Alpha Original LLC, texts car owners about their cars and their repairs, and texts mechanics, detailers, and shop owners about their SuperDrive Shop accounts. The texts come from (917) 779-8400, on behalf of SuperDrive and the pro you work with. We only text people who opted in and confirmed by replying YES.
What we text
- Car owners: quotes to approve, change orders, "your car is done" updates, payment links and receipts, prepaid pack offers, and a reminder if a quote waits more than two days.
- Mechanics, detailers, and shop owners: customer approvals and messages, payments, rent due and paid, and account notices.
No marketing texts. Message frequency varies with your repairs and your account, usually a few texts per job. Message and data rates may apply.
How you opt in
Every way in ends with the same step: we send one text asking you to reply YES, and nothing else is sent until you do.
- At the shop. Your mechanic asks if it's OK to text you about your car. When you say yes, they check "They said OK to texts about their car" in the SuperDrive Shop app. You then get one text asking you to reply YES.
- By text. Text the keyword from a counter sign or flyer:
Text SUPERDRIVE to (917) 779-8400We reply asking you to confirm with YES.
- In the SuperDrive app. When you sign up, turn on "Text me about my car". It's off unless you turn it on. You then get one text asking you to reply YES.
- On this page. Enter your mobile number in the form below and check the box. It's unchecked unless you check it. You then get one text asking you to reply YES.
- Pros and shop owners. When a shop or SuperDrive sets up your SuperDrive Shop account, you get one text asking you to reply YES.
Sign up for texts
Verbal consent script (at the shop)
Mechanics and shop owners using SuperDrive Shop say this, or close to it, before adding a customer. The app won't add the customer until the mechanic confirms the customer said yes.
If the customer says no, the mechanic doesn't turn the switch on and SuperDrive doesn't text them. They can still see their quotes and receipts in the SuperDrive app. Nothing but that one confirmation request is sent until the customer replies YES.
The texts, word for word
Help and stopping
| Text | What happens |
|---|---|
| HELP or INFO | SuperDrive: Car care texts from your mechanic and shop. Help: support@superdrive.co or superdrive.co/sms. Msg & data rates may apply. Reply STOP to opt out. |
| STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT | SuperDrive: You're unsubscribed and will get no more texts from us. Reply START to rejoin. After that, we send nothing else. |
| START or YES | Opts you back in and sends the confirmation. |
You can also email support@superdrive.co. Stopping texts doesn't close your account; you can still use the SuperDrive apps and your link.
The fine print
- Consent to texts is not a condition of any purchase or service. Your mechanic can still quote and work on your car, and you can use the app instead.
- Carriers are not liable for delayed or undelivered messages.
- We never sell or share your phone number or your text opt-in with third parties or affiliates for their marketing. See our Privacy policy.
- These terms are part of our Terms of Service.
