Terms of Service

Last updated October 1, 2026

SuperDrive is a service of Alpha Original LLC ("SuperDrive", "we", "us"), New York, NY.

These terms cover SuperDrive Shop (the app for mechanics, detailers, and shop owners), SuperDrive: Car Care (the app for car owners), the links we text, and superdrive.co. Using any of them means you agree to these terms. A "pro" is a mechanic, detailer, or shop using SuperDrive Shop; a "customer" is a car owner.

What SuperDrive is

SuperDrive is software that helps pros and their customers quote, approve, record, and pay for car care. The pro is the one doing the work and is responsible for it, for their prices, and for their own licenses and insurance. A shop owner who rents bays is responsible for the premises. SuperDrive isn't a repair shop and doesn't perform or guarantee the work.

Your account

• You sign in with a code texted to your phone. Keep your phone secure; anyone with it can sign in.
• Give accurate information, and only add people's phone numbers and details when they've agreed to it.
• You can delete your account in the app. Some records stay after you leave: payments, as the law requires; the car's service record, without your name (see The car's record); and de-identified data (see Your content, and data we build from it).

Payments

Card and bank payments are processed by Stripe and go straight to the pro's or shop's own Stripe account. SuperDrive never holds your money. Cash and Zelle payments happen between you and your pro; SuperDrive only records them. Refunds and disputes about the work are between you and your pro.

Getting paid (pros and shops)

Your Stripe balance goes to your bank on its own, for free, on Stripe's schedule (usually about two business days after a payment). You can also choose Instant cash out to a debit card or an eligible bank account. You can request it any time, including weekends and holidays, and the money typically appears within 30 minutes. Instant cash out costs 1.5% of the amount paid out. The app shows you the fee and exactly what you will get before you confirm, and Stripe takes the fee from your balance for SuperDrive. Instant cash out is optional; the automatic payout stays free.

Payments in the app have a fee, set by SuperDrive and collected by Stripe from the payment before it reaches your balance: 4.5% + 30¢ on each card payment (6% + 30¢ on a card issued in Canada), 6.5% + 40¢ on a buy-now-pay-later payment (Affirm, Afterpay, or Klarna) where offered, and 0.8%, $5 at most on each bank transfer. It covers the cost of processing the payment. Recording a cash or Zelle payment is always free. If you refund a payment, the fee isn't returned, and if a customer disputes a payment, Stripe's dispute fee comes out of your balance. The app shows these fees where you set up payments and on your Money screen.

Prepaid packs

A prepaid pack is sold by one pro, for one car, and can only be used with that pro. Unused units expire 12 months after purchase. If the pro leaves SuperDrive, unused units are refunded pro rata.

Your content, and data we build from it

• What you put in is yours. Your messages, quotes, invoices, price book, photos, and car details belong to you (or to you and the other person in the conversation). You give SuperDrive a worldwide, royalty-free license to store, copy, process, and display them to run SuperDrive, to show them to the people you share them with, and to improve SuperDrive, including Rich. The license continues for the records we keep after you leave, as our Privacy Policy describes.
• Combined, de-identified data belongs to SuperDrive. We combine records from across SuperDrive and remove anything that identifies a person, a pro, a shop, or a car: names, phone numbers, addresses, VINs, and plates. For example: what a front brake job usually costs in a ZIP code, how often recommended work gets put off, or how often a repair comes back. SuperDrive owns that data and what we learn from it, and may use, publish, sell, or license it to other companies, during and after your time on SuperDrive. We only release a figure that comes from at least five different pros. We don't try to re-identify anyone, and we require any company we give this data to not to try either.
• A pro's prices stay private. A pro's own prices and price book are never shown to other pros, to shop owners, or to other companies. Customers see them only on that pro's quotes and invoices. They count toward combined figures only as described above.
• Feedback. If you send us an idea, we may use it without owing you anything.

Ratings and the trust score

A customer can rate a job after paying for it. From each pro's work on SuperDrive, we calculate a trust score. It looks at how close the final bill comes to what the customer approved, how often the same problem comes back, ratings, how often customers return, and how a pro's quotes compare with other pros' quotes for the same work. The score is SuperDrive's. It follows the pro from shop to shop. We may show it, or parts of it, to customers (for example, in Find) and use it to decide the order pros appear in. A pro can ask us how their score was worked out. Ratings must be honest: paying for ratings, trading them, or faking them breaks these terms.

The car's record

Work recorded on SuperDrive (the date, the mileage, the work done, and the pro who did it) is kept with the car's VIN as its service record. When a car changes owners, SuperDrive may show that record to someone who shows us they're the new owner. It never includes an earlier owner's name, contact details, messages, or what they paid. If you delete your account or sell the car, the record stays with the car, without your name.

SMS Terms

• Program. SuperDrive text messages, sent by Alpha Original LLC (SuperDrive) from (917) 779-8400. Car owners get quotes to approve, repair updates, payment links, and receipts from their mechanic or detailer. Mechanics, detailers, and shop owners get account notices about customers, payments, and bay rent. No marketing messages.
• Opting in. You opt in by telling your mechanic it's OK to text you, by texting SUPERDRIVE to (917) 779-8400, or by turning on "Text me about my car" in SuperDrive: Car Care. You then confirm by replying YES to our first text. Nothing else is sent until you do. Consent to texts is not a condition of any purchase or service.
• Frequency. Message frequency varies with your repairs and your account.
• Cost. Message and data rates may apply. Check your mobile plan.
• Help. Reply HELP for help, or email support@superdrive.co.
• Stopping. Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) at any time to stop texts. We'll send one message confirming you're unsubscribed, then nothing else. Reply START to rejoin.
• Carriers. Carriers are not liable for delayed or undelivered messages.
• Privacy. We never share or sell your mobile number or your text opt-in with third parties or affiliates for marketing. See our Privacy Policy.

More detail, including the exact texts, is on our Text messages page.

Acceptable use

• Don't use SuperDrive to send spam, to text people who haven't agreed to it, or to harass anyone.
• Don't try to break into, overload, or copy the service.
• Don't post anything illegal or anything you don't have the right to share.

We may suspend accounts that break these rules.

No warranty, and limits

SuperDrive is provided as it is. We work to keep it running and accurate, but we can't promise it will always be available or error-free. To the extent the law allows, SuperDrive isn't liable for indirect or consequential losses, or for the work a pro performs.

Changes

We may update these terms. If a change matters, we'll tell you in the app or by text before it takes effect.

Contact

Alpha Original LLC (SuperDrive) · support@superdrive.co · New York, NY · See also our Privacy Policy and Text messages terms.